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Email: customerservice@paulfredrick.com

Phone orders can be placed between the hours of 8:00am EST and 11:00pm EST, Monday through Friday or between the hours of 9:30am EST and 6:00 EST Saturday and Sunday.

Paul Fredrick

Find the answers to your most frequently asked questions when shopping online at Paul Fredrick. We also share our terms and definitions for fabrics, styles & more.

FAQs | Paul Fredrick

Creating My Account & Logging In

Sign in with Shop

Updating My Account

Sign Up For Emails & SMS

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Advantages of My Account

Storing & Using My Data

My Account

Payment Options

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Backorders

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Returns with Carrier of Your Choice

Return Policies

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Simple Returns & Exchanges

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What is the PF Style Club?

How do I opt out?

Is the program available internationally?

Account & Enrollment

How do I qualify for a Tier Status, and how long does my status last?

Tier Status

Where can I see my point balance?

How do I earn points?

How many points do I earn per $1 spent?

How do I redeem my points?

Do my points expire?

How do I redeem my free monogramming or free alteration reward?

Do Platinum members get free shipping?

Can I earn points when using a gift card?

What happens if I return an order?

Points & Rewards

Can I combine points across accounts?

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Our Perfect Fit Guarantee

Size & Fit Guide

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