Free Returns & Shipping ProtectionUpdated an hour ago

Free Returns & Shipping Protection

 Access the Paul Fredrick Returns Portal 

Paul Fredrick now offers is an optional add-on available at checkout that provides both free return shipping and package protection for your order.

By purchasing Shipping + Returns Protection with your order, you will receive:

1. Free Returns Shipping – If you need to return an item for an exchange, refund, or store credit, your return shipping label is covered.
2. Package Protection – If your package is lost, stolen, or damaged in transit, you can submit a claim, and upon approval, receive a same-item replacement at no extra cost.

Free Returns & Exchanges

When you opt-in for Free Returns Protection at checkout, your return shipping label is included, allowing you to return any eligible item(s) for FREE within our return policy guidelines.

To start a return, click here to access the Paul Fredrick Returns portal.

• If you do not purchase Free Returns Protection, you can still return your items, but you will be responsible for the cost of the return shipping label.
• Free Returns Protection applies to all items in your order—you do not need to purchase it for each item.
• Restocking fees may still apply where applicable.
• Returns must be initiated within the return window and items must be in new, unworn, and unwashed condition with all original tags attached.
• Final-sale and customized items are not eligible for returns.

Shipping Package Protection

When you purchase Shipping Protection at checkout, your package is protected against loss, theft, or damage during shipping.

If your package is:

• Lost or Stolen – Submit a claim, and upon approval, you will receive a replacement item at no extra charge.
• Damaged in Transit – If your item arrives damaged, file a claim, and if approved, you will receive a replacement item for free.
• Claims must be submitted within 30 days of the delivery date.
• Replacements are subject to product availability. If the item is out of stock, you may be offered a store credit or refund.

For assistance with filing a claim, please contact our Customer Support Team at [email protected].